SKRUBB Privacy Policy

Last updated: October 21, 2025

Welcome to SKRUBB ("we," "us," or "our"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile app, and related services (collectively, the "Platform").

By using SKRUBB, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect information from both clients (who book cleaning services) and cleaners (who provide them).

a. Information You Provide

  • Account Information: name, email address, phone number, password, and profile photo.
  • Payment Information: when you make or receive payments through third‑party processors (e.g., Stripe), we do not store full credit card or banking details — only limited information required to identify transactions.
  • Identity & Background Information (Cleaners): when registering as a cleaner, you may be asked to provide identification or consent to a background check, conducted by a verified third‑party service.
  • Service Information: details of bookings, communication with clients/cleaners, ratings, reviews, and feedback.
  • Support Requests: any information you provide when contacting support.

b. Information Collected Automatically

  • Location Data: to connect cleaners with nearby clients and ensure accurate service delivery. You may control location permissions through your device settings.
  • Usage and Device Information: IP address, browser type, operating system, referring URLs, app usage statistics, and crash logs.
  • Cookies and Tracking Technologies: we use cookies, pixels, and similar technologies for analytics, personalization, and advertising. You can manage cookie preferences through your browser.

c. Information from Third Parties

  • Payment Processors (e.g., Stripe): provide us with limited transaction data.
  • Background Check Providers: provide results to verify cleaner eligibility.
  • Analytics and Advertising Partners: provide aggregate insights about user behavior and traffic patterns.

2. How We Use Your Information

We use personal information to:

  • Provide, maintain, and improve the SKRUBB Platform.
  • Facilitate bookings and payments between clients and cleaners.
  • Verify user identity and perform background checks (for cleaners).
  • Communicate with you about your account, transactions, or support requests.
  • Send updates, promotions, or marketing messages (you may opt out anytime).
  • Monitor and analyze usage and trends to enhance user experience.
  • Ensure safety, security, and fraud prevention.
  • Comply with legal obligations and enforce our Terms of Service.

3. Sharing of Information

We may share information as follows:

  • With Service Providers: such as payment processors, background check services, analytics providers, and cloud storage partners who help us operate SKRUBB.
  • Between Users: clients and cleaners share relevant booking details (e.g., name, address, and service time).
  • For Legal Reasons: to comply with applicable laws, regulations, legal processes, or governmental requests.
  • In Business Transfers: if SKRUBB is involved in a merger, acquisition, or sale of assets, user information may be part of the transferred assets (you will be notified in such cases).

We do not sell personal information to third parties.

4. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data as described below.

5. Your Rights and Choices

Depending on your location (e.g., Canada, California), you may have the right to:

  • Access or request a copy of your personal data.
  • Correct or update inaccurate information.
  • Request deletion of your account and associated data.
  • Withdraw consent for certain uses of your data (such as marketing).

To exercise your rights, contact us at privacy@skrubbapp.com

6. International Data Transfers

As SKRUBB operates in Canada and may expand to the U.S., your information may be processed in both countries. We ensure that adequate protections are in place for any cross‑border data transfers.

7. Security

We take reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, alteration, and destruction. However, no system is completely secure.

8. Children's Privacy

SKRUBB is intended for users 18 years of age or older. We do not knowingly collect personal information from minors. If we learn that we have collected such data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new "Last Updated" date. Continued use of the Platform after updates means you accept the revised policy.

10. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy, please contact:

SKRUBB Privacy Officer
Email: privacy@skrubbapp.com